Centralize lead management and customer communication with AI-assisted web chat lead capture and SMS messaging in a shared team inbox.
Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Reply to messages coming in through Facebook Messenger, Messages, website forms, and soon Instagram, right from Inbox in Business App.
Invest in SEO and ad campaigns to attract more leads with confidence. Inbox Pro’s AI-assisted web chat lead capture ensures prompt responses and collects contact information to help acquire new customers.
Collaborate on customer acquisition, sales, and support communication through a shared inbox where the whole team can work together to achieve great customer communication.
With an average open rate of 98%, SMS is a surefire way to catch the attention of your audience. Get more conversations started, and keep them flowing post-purchase to turn new sales into repeat business with nearly unlimited* SMS messaging from a local texting number (US and Canada).
*Some carriers limit the number of sent messages per day to 2000-3000.
When you're hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. The AI-assisted web chat will reply for you immediately, with impressive conversational behaviour answering FAQs and with the objective of getting a name and mobile phone number (or email address as a fallback), capturing the lead for your team to follow up with later. The AI-assisted web chat widget can be installed on any website, to engage with and capture lead contact info from visitors to the site.
Currently Inbox Pro brings together customer messaging from your website, Instagram, Facebook page, Email, and SMS.
No extra charge - the AI-assisted web chat lead capture is fully included with Inbox Pro.
The web chat is 100% AI-managed lead capture. Small businesses are busy, and can't always reply instantly – that's why the AI assistant will get a website visitor's name and number, and then notify the business they have a new lead – the business can reply via SMS as soon as possible, and move the conversation off the website and onto the customer's phone.
You can install the web chat widget on any website where you can embed code in the element. Supports WordPress, Shopify, Wix, and more.
The AI assistant has immediate access to "knowledge" from the business profile, so it can answer basic questions about services, location and contact info, and hours. You can also add additional "knowledge" to the AI assistant either by 'training' it on a website or using text to add whatever knowledge as needed. Note that adding knowledge should not change the AI's instructions but instead change the content of it's responses.